Privacy Policy

Floor Doctors ("we", "us") provides hard-surface restoration and maintenance services in the Greater Houston area. This policy explains what information we collect through floordrs.com and our services, how we use it, and the choices you have.

Information you give us

• Estimate and service requests: name, phone, email, property address, surface details, photos and notes you submit.
• Calls, texts and emails: your contact details and what you tell us. Calls to our phone line may be answered or summarized by an automated assistant and recorded with a transcript for service and quality purposes.
• Job information: quotes, appointments, invoices, before-and-after photos, QA checklists and sign-offs.
• Job applications submitted through our careers page.

Website visitor analytics

We use Lovable's built-in visitor analytics to understand how the site is used. It records the pages visited, where visitors came from, their country, browser, operating system and device type, how long they stay, how fast pages load, and errors. It uses no cookies, stores nothing on your device, doesn't keep IP addresses and doesn't identify visitors. Detailed data is kept for 90 days and daily summaries for a year. This is recorded for every visitor. Lovable collects this data for us. Lovable's privacy policy explains how it handles it.

Third-party services

• Jobber powers our online request form, client portal, quotes and invoicing. Information you enter there is received by Jobber on our behalf and may involve Jobber cookies. See Jobber's privacy policy.
• Google Fonts serves the site's typefaces, so your browser contacts Google when pages load.
• Email and phone providers deliver our messages and calls.
• Links to Google, Yelp and other directories take you to sites governed by their own policies.

Staff sign-in to our admin area stores a login session in the browser; this applies only to authorized Floor Doctors staff.

How we use information

• To respond to requests, prepare estimates, schedule and perform work, and send quotes, reminders and invoices.
• To provide client portal records and warranty or maintenance follow-up.
• To improve our website and services and keep them secure.
• To comply with legal obligations.

We do not sell your personal information. Service emails may include an unsubscribe link for non-essential messages.

Sharing

We share information only with providers that help us run the business (such as scheduling, payment, email and hosting services), with subcontractors needed to complete your job, or when required by law.

Retention and security

We keep customer and job records as long as needed for service, warranty, tax and legal purposes, and use reasonable safeguards to protect them. No method of transmission or storage is completely secure.

Your choices

You may ask to access, correct or delete your personal information, or to stop marketing messages, by contacting us. We may keep records we are legally required to retain.

Children

Our website and services are not directed to children under 13, and we do not knowingly collect their information.

Changes

We may update this policy; the date above shows the latest version.

Contact

Floor Doctors, Houston, TX · (832)819-1070 · info@floordrs.com